Frequently Asked Questions

You should ensure that your travel insurance policy covers you for all Covid related issues, you can see full details of our Covid policy on our Terms & Conditions, here is the link to the T&Cs page

The simple answer is no, they are not included, all flights & airport transfers are additional costs to you. We are an accommodation provider.

This of course gives you the freedom to book a flight at a time convenient to you from a local airport. We can help you with organizing your airport transfers, we work with GSM Transfers who can provide you with all the transport up from one of the airports local to Meribel

There are four airports that are local to Meribel, Geneva, Lyon, Grenoble and Chambery. Chambery is the closest at around 90 minutes, the other three are around 2 to 2.5 hours in normal traffic & weather conditions.

The majority of the drive in France is motorway (paid toll roads) all but the last 15km is on motorways, from Calais right down to Moutiers. It is now law to have winter tyres on your car, &/or snow chains. You will be stopped at the foot of the mountain in bad weather

7 nights catered accommodation in one of our chalets. Our catered option includes:

Breakfast every day, afternoon tea every day, 5-course evening meal 5/7 nights. Our complimentary bar, daily driver service, daily room service all towels & linen, and of course our knowledgeable friendly service by your chalet staff and management team

Yes of course we can, all our chefs are professionals and they can cater according to any special requirements, we would however ask you to inform us in advance so we can provision accordingly.

Most of our chalets are sold by the week as whole chalet bookings, for sole occupancy by your group.

We do from time to time split our chalets and sell by the room, generally to groups of 4 or more. Sometimes individual rooms. Please send us an email if you would like to book for a smaller group but do not wish to book the entire chalet and we may be able to offer room-by-room sales.

We have a selection of cribs and highchairs at our chalets, please advise us your requirements in advance. We work with a company who can rent out any additional baby equipment that might be required, for example a stairgate or humidifier. We can put you in direct contact with this company.

We can put you in contact with local childcare agencies for all your baby-sitting requirements, we would strongly suggest booking well ahead of your holiday, particularly in the school holiday weeks to avoid disappointment

If you are travelling with younger children, we can serve a high-tea option earlier each evening, we would suggest around 18h00, however we can be flexible to the parents’ wishes. Please let us know in advance and we can arrange this for you. Our chef will also speak to you to ensure that a suitable menu is tailored to the children’s likes & dislikes.

Our standard check in time is 17h00 and our check out time is 10h00. If you want to arrive earlier, then it may be possible for you to drop off your luggage at the chalet, please check with us beforehand, likewise if you want to ski on your last day, although you need to check out of your bedrooms at 10h00, we can store your luggage and sometimes provide you with a place to change up to 16h00, Again, please check with us beforehand

When making your booking we ask for 25% deposit payment in Euros. We may be able to accept payment in GBP or USD, please check with us and we can give you an exchange rate that will be valid for one day. All payments are to be made by bank transfer. The remaining 75% balance is due 10 weeks prior to your arrival date.

Yes of course, we prefer all our clients to do so, we would ask that all lift pass orders are with us at least 3 days prior to your arrival date. We do not take advance payment on lift passes, your lift pass will be delivered to your chalet on your arrival day, all payments are processed when you arrive, you can pay by credit/debit card or in cash (Euros).

As most of our bookings are based on whole chalets, you can work out the cost between the number of people in your group. From time to time, we do sell on a room-by-room basis, in this case the single supplement charge will apply, and we will offer you a price for the room, then deduct €300 from that price.

Of course, this is no problem at all, our chef will be happy to make a cake for a special occasion, just remember to tell us in advance and we will prepare something special.

We can in most instances provide you with a king-size double bed. All the bedrooms at Chalet Lagopede can be made with singles or doubles, 3/5 bedrooms at Chalet Meru can be made up as doubles and 4/6 at Chalet Everest. All the bedrooms are detailed on the chalet pages of the website.

All our chalets are equipped with free WiFi, do remember however that there is no fibre in the mountains (correct as of 06/22) so sometimes the connection can be a little slower than the speeds you might be used to at home.

Tips & Gratuities are often given to show your appreciation of the work your chalet team has done, for example delivering an exceptional holiday experience which we hope exceeds your expectations. However, it is entirely at your own discretion if you decide to leave a tip or not. If you would like any guidance on appropriate tipping amounts, please speak with the Resort Manager or email us. All tips given to the chalet staff are gratefully received.