Booking Conditions
The following booking conditions form the basis of your contract with Powder Blue Holidays Limited, of 5 Elliott Avenue, Bradwell, Hope Valley, S33 9HQ, company number 06613318, trading as Go SkiMeribel.
Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
These booking conditions only apply to arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “booking”, “contract”, or “arrangements” mean such arrangements unless otherwise stated. References to “departure” are to the start date of the arrangements we have contracted to provide.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. “We”, “us” and “our” means Powder Blue Holidays Limited.
Please note, the arrangements we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.
1. Making your Booking
If you want to make a booking please contact us via our website or by phone or email. Once you have chosen your preferred dates and chalet we can hold the chalet for you for 48 hours whilst you finalize other arrangements. If you wish to proceed with the booking you must complete your full details online and pay the required deposit.
The first named person on you booking will be the “party leader”. The party leader must be authorized to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By making a booking, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
Subject to the availability of your chosen chalet and receipt of the applicable deposit, we will confirm your booking by issuing a booking confirmation and sending you an electronic receipt. These documents will be sent to the party leader by email. Where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Please check the confirmation and electronic receipt carefully as soon as you receive them.
Contact us immediately if any information which appears on any document appears to be incorrect or incomplete as it may not be possible to make changes later. Where changes can be made, you will be responsible for any charges applied by suppliers or otherwise incurred as a result.
2. Payment
In order to confirm your chosen arrangements, a deposit of 25% of the cost of the booking (or full payment if booking within 10 weeks of departure) must be paid at the time of booking.
The balance of the booking cost must be received by us not less than 10 weeks prior to departure. This date will be shown on the booking confirmation. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid at that date.
3. Contract
A binding contract between us comes into existence when we dispatch our booking confirmation and electronic receipt to the party leader or your travel agent.
We both agree that English law (and no other) will apply to these booking conditions, your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim must be dealt with by the Courts of England and Wales only unless, in the case
of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales.
If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
Where you book additional services a binding contract with the supplier of those services comes into existence when an invoice is issued to the party leader. Your contract(s) with the supplier of those services will be subject to the law referred to in their booking conditions. Any dispute, claim or other matter which arises between you and any supplier must also be dealt with in accordance with those
booking conditions.
4. Medical conditions / disabilities / reduced mobility / allergies and special dietary requirements and special requests
If you have any special request, you should advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier (where applicable), we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.
The arrangements we offer may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. On request, we can advise you as to whether your proposed accommodation arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably.
When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.
Should you suffer from any medical condition, disability, significant reduction in mobility or significant allergy which may affect your accommodation booking (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any material change in your condition, disability or mobility occurs.
You must also promptly advise us if any medical condition, disability, reduced mobility or allergy which may affect your holiday develops after your booking has been confirmed.
We will advise our staff and suppliers of any allergy information you provide us with. However, you must take appropriate precautions to protect yourself whilst on holiday. Without limitation, it is your responsibility to ensure that any food you are intending to consume does not include anything to which you are allergic at the time you order or purchase this.
5. Covid-19 – Winter 2022/23
We understand that you are looking for flexibility and transparency, which is why, should your accommodation booking be cancelled for any of the covid-19 related reasons stated below, any payments made will be automatically converted to a credit voucher valid against future chalet booking with us. If on the date that you are due to arrive in France you are unable to travel to France for the following reasons:
1) The chalet you have booked with us has been forced to close due the laws and regulations of the French authorities.
2) France has closed its borders or is otherwise denying entry to foreign visitors.
3) The ski area of Meribel has been forced to close by the French authorities.
**If you or someone in your group/family are suffering from covid19 when you are due to travel or have had a recent positive test result that prevents you from travelling then you should claim from your own travel insurance policy, our refund policy detailed above WILL NOT apply **
Please note: the above covid-19 related reasons must be in place at the time and date that your booking is due to take place, if you chose to cancel your arrangements before this date because you are concerned that these restrictions might be in place, normal cancellation charges will apply as set out in clause 6 below.
6. Changes and cancellations by you
Should you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, there may be charges if any are imposed by any of our suppliers.
A change of booking dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the booking cost where, for example, the basis on which the price of the original booking was calculated has changed.
You may cancel your confirmed booking at any time before departure. Should you need to cancel your booking once it has been confirmed, the party leader must immediately advise us by e-mail or by posting or hand delivering written notice of cancellation to us. Your notice of cancellation will only be effective when it is received in writing by us at our offices and subsequently confirmed by us. As we incur costs from the time we confirm your booking the cancellation charges set out below will be payable.
In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. The costs referred to are the cost of the chalet booking: –
More than 10 weeks before departure – loss of deposit
6 to 10 weeks before departure 50% of total cost
2 to 6 weeks before departure 75% of total cost
0 to 2 weeks before departure 100% of total cost
Our charges are usually calculated per chalet irrespective of the number of guests you intend to stay in the chalet. If a member of your travelling party does not stay in the chalet for any reason the price of the chalet remains unchanged.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) from your travel insurer. Claims must be made directly to the insurance company concerned after you have paid the applicable cancellation charge to us.
Refunds in relation to items like prepaid equipment hire, ski lessons and lift passes are subject to the booking conditions of the supplier of such services. Refunds are not generally available in respect of extras that are booked but not used, or which are partially used.
You and your party should obtain travel insurance for this cancellation risk – see clause 11 Insurance.
7. Changes and cancellation by us
We start planning the arrangements we offer many months in advance. Occasionally, we have to make changes to and correct errors in advertising and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Please bear in mind that covid-19, Brexit and the measures and other action being taken by governments, public authorities and businesses to manage its effects is likely to have an impact on holiday arrangements for a considerable period of time. Such measures / action may be introduced or changed with little or no prior notice. Greater flexibility is therefore likely to be required for the foreseeable future which we would ask you to bear in mind at all times, both before and after departure. Any impact which such measures / action has on your booking will not constitute a
significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result. We may, for example, be unable to provide certain advertised services or facilities as a result of the measures or other action described in this clause. We may have to remove services such as catering and make a catered chalet selfcatered. This would not entitle you to cancel without payment of the charges set out in clause 6.
In the event that your holiday cannot proceed because your accommodation is not available for any reason and we are unable to provide a reasonable alternative, we will refund the payments you have made to us for your booking. We will not be responsible for any other expenses including without limitation, the cost of flights or any other form of transport.
Please note, a refund will only be provided where we are unable to provide your contracted accommodation or an alternative chalet of a similar standard in the circumstances referred to above. Without limitation, you will not be entitled to a refund and cancellation charges are likely to apply where you are unable to travel on holiday for any reason. Save where clause 5 applies, this may be the case, for example, where measures applied by the UK or any other government or public
authorities (such as locally applicable restrictions) mean you are unable to leave your home/local area and/or travel to or gain entry into France. The issue of advice or recommendations against travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not mean we are prevented from performing your arrangements but may instead affect your ability
to travel. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your booked arrangements and will not entitle you to cancel without paying our usual cancellation charges.
Very rarely, we may be forced by “force majeure” (see clause 8) to change or terminate your arrangements after they have commenced but before their scheduled end. This is very unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
8. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation or expenses where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means any situation within our reasonable contemplation, which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations may include, whether actual or threatened, riot, civil strife, terrorist activity, industrial dispute, natural disaster, exceptional adverse weather conditions, fire, the effect of the United Kingdom’s decision to leave the EU, and all events of a similar nature.
Force majeure includes the covid-19 pandemic and its impact on travel. When we refer to the covid-19 pandemic in these booking conditions, we mean the pandemic resulting from the illness or disease caused by the novel coronavirus which is now called severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) and any mutations or variants of the same and/or any other coronavirus (and its mutations and variants) which is treated as part of the same pandemic and/or another
pandemic however described.
9. Our liability
(1) In order to provide your arrangements, we operate catered and self-catered accommodation on a seasonal basis which we contract from the chalet owners. We do not ourselves own the accommodation. We undertake to use our reasonable skill and care in the provision of the accommodation services where these services are provided by our employees in the course of their employment. For all services which are provided by any person or entity other than our employees, we undertake to use our reasonable skill and care in the selection of those suppliers but, providing we have done so, are not responsible for their acts and omissions or for the actual performance of those services.
(2) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
• the act(s) and/or omission(s) of the person(s) affected; or
• the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements; or
• ‘force majeure’ as defined in clause 8 above
(3) Where we assist you in booking additional services we are not recommending or endorsing a particular provider and we can offer you alternative provider information if required. Where we facilitate the purchase of additional services such as transfers, ski hire, ski lift passes, or ski lessons we are not liable for the acts and defaults of the third parties who provide those services, including, without limitation, transfer companies, ski hire providers or ski lift providers. Therefore, providing we have selected the agent or supplier with reasonable skill and care, we will have no liability to you for anything that happens during the provision of such arrangements or any acts or omissions of the agent or supplier or others.
(4) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where we have not agreed to provide these as part of our contract and any activities which we arrange for you during your holiday. Regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out
above and we do not have any greater or different liability to you.
(5) We do not accept liability for loss of and/or damage to any luggage or personal possessions (including money) (see clause 20.) However, where we are found to be liable for this the maximum amount we will have to pay you is £250.00 per person affected. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property. For all other claims which do not involve death or personal injury, we limit the maximum amount we will have to pay
you in the event that we are found liable to you on any basis to twice the cost paid by the person(s) affected.
10. Prices
Fully Catered bookings: The prices stated in our literature/website are for one-week (7 nights) accommodation; the price includes dinner on 5 nights, breakfast on 7 mornings and afternoon tea (cakes and hot drinks) on 7 afternoons. Prices do not include travel (to/from your home country), airport transfers, insurance, ski passes, equipment hire, ski lessons and lunches and any other additional services. Once the price of your booking has been confirmed at the time of booking we will not increase the cost of your arrangements.
Self Catered bookings: A security deposit of €1,500 will be taken by credit/debit card on arrival, which will be refunded within 7 days of your departure (less any damages).
Our prices listed include linen & towels and end of stay cleaning.
A Daily housekeeping service is available at extra costs, In-resort transport is available at extra cost.
Prices do not include travel (to/from your home country), airport transfers, insurance, ski passes, equipment hire, ski lessons and lunches and any other additional services. Once the price of your booking has been confirmed at the time of booking we will not increase the cost of your arrangements.
11. Insurance
It is a condition of booking that you have adequate travel insurance cover in place when the booking is made. Your travel insurance must at least include, but not be limited to the following:
• Emergency medical expenses, including cover for any pre-existing condition. Amongst other costs this should cover; mountain rescue, ambulance charges and repatriation to the your home country
• Cancellation of your trip or curtailment for any reason
• Full cover if you chose to travel against the advice of the government of your home country
• Cover for the cost of alternative accommodation should you be required to remain in France after the conclusion of your stay with us (you will not be permitted to remain in your accommodation after the end of your contracted arrangements.)
• Personal liability to include, amongst other liabilities; damage caused by your negligence and that of your party to the property in which you are staying, and which must include contractual liability of the party leader for the actions of your party
• Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay
• The activities you are likely to do and in particular off-piste skiing with or without a guide (it is possible to ski off piste inadvertently.)
• Specific covid-19 related cover to include, without limitation, cover for cancellation, curtailment or an extension of your stay in the event that you or anyone with whom you have been in close proximity tests positive for covid-19 or is awaiting a test result, you have covid-19 symptoms or
are required by the relevant authorities to self-isolate prior to travel or during your holiday. If you are unable to return to your home country as planned your policy should cover you for an extension of your stay.
The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the insurance except in unusual circumstances e.g. fraud and misrepresentation.
There are other sections to wintersports travel Insurance such as baggage, legal expenses, and personal accident and so on. In the event that you fail to obtain suitable wintersports travel insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.
12. Behaviour and damage
All guests must undertake to behave in such a way as not to disrupt the enjoyment of others on holiday or in any way harm our reputation. Subletting, sharing or allowing people other than those contracted to stay at the property is prohibited. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property or breaks any other condition of the booking, we are entitled, without prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave your accommodation. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.
For self-catered bookings we will require a security deposit of 30% of the cost of your stay. This will be taken on arrival and held throughout the course of your stay. Subject to checks We may require a damage deposit as a precaution against any damage sustained to the accommodation during your stay. Where such a damage deposit is required it will be 30% of the cost of your booking. We will organise the payment of any required damage deposit on the day you arrive. In the event of any damage, we will retain an amount equal to the damage or repairs required, with your consultation, after a full inspection of the accommodation following your departure. The damage deposit, less any amounts retained, will be repaid to you within 7 days of your departure. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made as soon as possible if not deducted from the damage deposit, to cover the damage or loss. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.
13. Conditions of suppliers
The services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
14. Excursions, activities and general area information
We may provide you with information (before departure and/or when you are away) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to in our brochure, on our website and in our other advertising material which are not part of our contract are vital to the enjoyment of your booking, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book with us, we will pass on this information at the time of booking.
15. Arrival & Departure times
The chalet will be available for arrivals after 17h00 on the day of arrival. On departure day, we ask that the chalet be vacated by 10h00. We may be able to agree differences to these times, only where we agree alterations in writing will this apply.
16. Passports, visas, and health requirements
You are responsible for making your own travel arrangements to and from your home country to France as well as arranging any airport transfers which may be needed. You must check entry and other official requirements for all countries to or through which you are travelling as well as any requirements applicable on your return to your home country, at the time of booking, and in good time before, and close to departure. Requirements may change and travel restrictions may be imposed (which could be at no or very short notice prior to departure) as a result
of the covid-19 situation. You must also keep up to date with this information while you are away. British citizens currently require a passport which is less than 10 years old on the date you enter and which is valid for at least 3 months after the day you plan to leave. A visa is not required. Requirements may change and you must check the up to date position in good time before departure for France. A full British passport would usually take approximately 3 to 6 weeks to obtain. If you or any member of your party is 16 or over and haven’t yet got or had a passport, even more time needs to be allowed as UK Passport Service has to confirm your identity before issuing your first passport. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the French embassy or consulate of the of the country (ies) to or through which you are intending to travel.
It is your responsibility to ensure you obtain details and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with covid-19) in good time before departure. You must also keep up to date with the latest information in respect of covid-19. Details are available from your GP surgery, local travel clinic and the National Travel Health Network and Centre http://travelhealthpro.org.uk/.
Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than 6 weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information.
Existing issued EHIC (European Health Insurance Cards) remain valid until they expire even though the UK has left the EU. When your EHIC expires, or if you have not had an EHIC, you can apply for a GHIC (Global Health Insurance Card) providing you are eligible for one. A GHIC provides the same cover as an EHIC. Certain individuals may also be able to apply for a UK issued EHIC after 31 December 2020. EHIC and GHIC are free to apply for. However, both EHIC and GHIC provide only limited access to healthcare whilst you are outside the UK which also varies from country to country. They also provide no cover in the event that you require medical repatriation to the UK. Neither an EHIC nor a GHIC offer comparable protection to travel insurance and are not a substitute for travel insurance. Accordingly, you must purchase appropriate travel insurance. For more information, visit https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurancecard-
ghic/
Please be aware that there may be enhanced screening/monitoring at exit and entry points both in the UK and overseas. In order to gain entry to your overseas destination(s) and/or return to the UK, you may be required to provide proof of the required number of covid-19 vaccinations (which may include any recommended booster(s)) and/or a negative covid-19 test result prior to being allowed to board your flight or other transport or enter the country. It is your responsibility to ensure that your covid-19 vaccination status and documentation meets the applicable local requirements of your destination country(ies) including, without limitation, in respect of the number of vaccination doses you have received, the time interval between and since the last of these and the means by which this is to be proved. Vaccination requirements vary in different parts of the world including in respect of children. Where required, covid-19 tests must be taken within a short time (which may be within 24 hours) of travel. There are strict requirements in respect of the tests and test providers which can be used and the information which must be provided for these purposes. If you are unable to travel due to a positive covid-19 test pre-departure, cancellation charges will be
applicable.
You are responsible for ensuring that all applicable requirements are complied with. If you attempt to travel without fully complying with all requirements, you are likely to be refused boarding on your flight or other transport. In certain situations and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival.
It is the responsibility of the person who makes the booking to ensure that all persons travelling are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health/covid-19 related ones). If failure to have any necessary travel or other documents results in fines, surcharges, other financial penalty, costs or expenses being incurred by us, you will be responsible for reimbursing us accordingly. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 6.
In the event that you or any member of your party has not been vaccinated against covid-19, either at all or in compliance with the applicable requirements, you may be unable to enter your destination country(ies) or to access certain services (which may include, for example, indoor facilities such as restaurants and museums) and may encounter other difficulties. You will not be entitled to cancel (without payment of cancellation charges) or receive any refund and we will not have any responsibility for any costs or expenses you suffer as a result in any such situation.
17. UK and French Government advice
The UK Foreign Commonwealth and Development Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo. The French Ministère de L’Europe et de Affaires Etrangeres also publishes updated travel
information on its website (in English) www.diplomatie.gouv.fr/en/coming-to-france. You are recommended to consult travel advice before booking and in good time before departure.
18. Airport Transfers
We may provide you with details of external transfer companies. Transfers are subject to luggage restrictions, normally 1 boot bag, 1 set of skis/snowboards and one suitcase. If you have excess luggage it is your responsibility to advise us prior to your arrival as another vehicle maybe required, as such additional charges will be made.
19. Delays
We regret we are not in a position to offer you any assistance in the event of any delays in relation to your arrival to, or departure from, France.
20. Lost and/or stolen property
We do not accept responsibility for any lost or stolen property left in the chalets. It is your responsibility to look after your personal possessions.
If you fail to properly secure the chalet when leaving you will be responsible for any loss or damage to the chalet as a result of your negligence.
21. Children
Please note it is the parent’s responsibility to ensure that children are sufficiently supervised at all times.
22. Animals/Pets
We do not allow pets or animals in any of our chalets at any time due to the potential risk of allergies to our next clients. We may under special circumstances allow guide dogs for those visually impaired
23. Complaints
In the unlikely event that you have any cause for complaint during your stay, you should immediately inform the chalet hosts so that action can be undertaken. If the problem cannot be resolved at that time, you must write to us without undue delay, or in any event, no later than 21 days after the completion of your stay. Only the party leader should write to us. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability.
if you fail to notify the complaint or claim entirely in accordance with this clause.
24. Website / advertising material accuracy
The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur, and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.
© Powder Blue Holidays Ltd. All rights reserved.